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Press Release
25 Jul 2007
Wharf T&T Launches Special "All-in-one Office" Package for SMEs
Celebrating the Recent Attainment of Several Awards

To celebrate recent recognition of the Best SME's partner and four Customer Relationship Excellence (CRE) awards granted by the Hong Kong Chamber of Small and Medium Business (HKCSMB) and Asia Pacific Customer Service Consortium (APCSC) respectively, Wharf T&T Limited ("Wharf T&T") offers a super attractive and value-for-money "All-in-one Office" BUSINESSLINE telephone package especially for small and medium enterprises (SMEs).

Wharf T&T is committed to enabling SME's businesses and fully understands the distinctive characteristics of Hong Kong SMEs which require high degrees of work efficiency, cost effectiveness and flexibility. Wharf T&T has established a Business Market Division to provide account servicing, product development, customer services and product quality control tailor made for SME customers. In addition to our 24-hour general hotline service, we have established a special Careline to provide customer service support for high traffic SME customers.

To celebrate the success and achievements with our SME customers, Wharf T&T introduces an "All-in-one Office" BUSINESSLINE package with a special offer for the basic Direct Exchange Line slashed by 53% when compared to the incumbent's standard rate. Moreover, customers are able to enjoy an additional Value-Added feature and stable and reliable 2M/2M Business Broadband service for additional $5 per month and $223.8 per month respectively.

Besides the above attractive monthly line package rate, new BUSINESS BROADBAND customers are entitled to enjoy 3 months free value-added services including iFAX, iVOICEMAIL, Anti-virus for email and Anti-spam services. All the above exciting offers are valid till 31 August 2007.

"Wharf T&T is proud to be the first telecommunication company awarded the Best SME's Partner by the HKCSMB in May 2007. Wharf T&T received four CRE Awards from APCSC two months later. Attaining these awards is a strong recognition of our efforts and achievement in upholding a higher customer service and quality standard," said Kam Poon, Vice President, Business Market of Wharf T&T. "We listen and we serve customers with passion and our dedication to excellence has made Wharf T&T stand out from the competition. Our commitment to helping SMEs grow their business is made real by our people who are dedicated to delivering innovative telecommunication and IT solutions. Our experienced staff possess strong domain know-how as well as IT and telecommunications expertise which are capable of offering comprehensive and tailor-made solutions to SMEs."

"The new Businessline package allows SMEs to enjoy carrier grade service at market beating rate. Wharf T&T will continue to provide quality and competitive telecommunications service for the SME community," Mr. Poon added.

For more information about the new value-added Businessline package, please call our promotion hotline at 2112 8808.

About the Best SME's Partner Award

The Best SME's Partner Award was first launched in 2006 in conjunction with the Best SME Award by the Hong Kong Chamber of Small and Medium Business with an aim of honouring corporate enterprises and SMEs for their commitment and achievement to fostering the development and operation of Hong Kong's SME market segment. Each participated company had to go through a stringent validation and evaluation process before being scored on the basis of the provision of tailor-made products and services, well-defined goals, supportive organizational structure and behaviour as well as a proper communications channel which would support a thriving SME community.

About the Customer Relationship Excellence Award

The annual Customer Relationship Excellence (CRE) Awards organised by Asia Pacific Customer Service Consortium is to recognise companies, teams and individuals who have demonstrated customer service excellence in different sectors and promote a higher standard of service quality in international cities across Asia Pacific region. Winners are selected through a comprehensive balanced score card of self-assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public web-voting and a final round of judging by a panel of customer relationship excellence experts.

About Wharf T&T Limited

Established in 1995, Wharf T&T has been the second largest fixed line operator investing over HK$5 billion in its own telecommunications network infrastructure. Having achieved an approximately 18% market share in the business sector, Wharf T&T specializes in enabling its customers' businesses through quality ICT products and services.

Wharf T&T possesses the best-of-breed metro IP network enabling a full range of voice, data networking, internet access and video services to address the dynamic demand of business customers. Riding on the sophisticated broadband infrastructure, Wharf T&T eBusiness Limited (WeB), a wholly owned subsidiary of Wharf T&T established in January 2007, positions itself as a product powerhouse to deliver broadband enabling applications and web-based services for SME customers to enhance their competitiveness through eMarketing adoption.

COL, another wholly owned subsidiary of Wharf T&T with over 30 years experience in the IT sector, possesses unmatched credentials in its data centre and business continuity services. Such value propositions to the corporate and enterprise sectors are further enriched through its well renowned professional service engine and its systems integration capabilities empowered by the gold accreditation from Cisco.

Wharf T&T is a core member of The Wharf Group, one of the largest conglomerates in Hong Kong. The Wharf Group also owns i-CABLE Communications Limited, the leading cable television station and Internet access service provider in Hong Kong.

For further information about both Wharf T&T and The Wharf Group, please visit Wharf T&T's website at www.wharftt.com.

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