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Chow Sang Sang Holdings International Limited
Industry
Retail
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Data
Challenges
The increases in high volume cross-border data flow have created heavy loads on the network infrastructure, Chow Sang Sang needed to enhance its network transmission quality without delay
Solutions
WTT's managed international data connectivity solutions has provided Chow Sang Sang with four 2Mbs of International Private Leased Circuit (IPLC) along with Cisco routers for network connection as well as network configuration and service support
Secure, High Speed Connection for Jeweller
Chow Sang Sang selected WTT's managed international connectivity solutions

A renowned and respected jewellery brand, Chow Sang Sang Holdings International Limited (Chow Sang Sang) just celebrated its 75th anniversary with stakeholders in Hong Kong. Established in 1934, Chow Sang Sang is one of the leading jewellery manufacturers and retailers in the Greater China region. The Company now operates over 200 shops in Hong Kong, China and Taiwan under the brands "Chow Sang Sang" and "Emphasis Jewellery".

Chow Sang Sang has established 10 offices as well as production and logistics hubs throughout Greater China to manage its manufacturing and merchandising logistics. Accessing timely business information from all its retail shops and factories in China is the essential factor that drives business performance and is the key to its winning business formula. For this reason, increases in high volume cross-border data flow have created heavy loads on its network infrastructure.

"We noticed that data transmission speeds were relatively low and unstable from our China sites to the Hong Kong head office. The situation was even worse, especially during peak traffic hours, when the Internet was experiencing extremely heavy congestion," said William Poon, IT Controller for Chow Sang Sang Holdings International Ltd. "We needed to enhance network transmission quality without delay, so we approached our long-time telecommunication partner WTT for an immediate solution."

The close working relationship between these two companies dates back to 2001 when WTT provided the jewellery giant with a host of office telecommunications services. Recognising a pressing need for high-speed, stable network transmissions, WTT offered managed international data connectivity solutions for Chow Sang Sang, by providing them with four 2Mbs of International Private Leased Circuit (IPLC) along with Cisco routers for network connection as well as network configuration and service support.

IPLC is an internationally dedicated point-to-point leased line service between customer sites to any area of the world. It provides an optimum platform for global private networks and is considered one of the key factors in corporate overseas expansion. WTT's IPLC solution offers secure, reliable and efficient transfer of medium to bulk data, and supports a wide array of voice, data and multimedia applications like CAD/CAM, database access, internal voice networks, linked computer systems and video conferencing.

"Security, scalability and performance are critical quality network infrastructure requirements for us. Among all the other local telecommunications network service providers that worked with us before, we were particularly satisfied with WTT as their solution team had strong industry know-how and was able to provide professional consultations, timely support and expert advice to address our needs. We are now able to get first-hand information about production progress, customer orders and stock replenishment in China which has greatly increased our efficiency and speed-to-market capabilities," said William.

With their resource redeployment strategy completed by the end of 2008, Chow Sang Sang will continue to provide quality service and excellent merchandise across the vast Greater China market in the years ahead. "Quick access to business information provides a clear vision for operational strategy, and staying ahead of the market is the key to success. We are indeed glad to have WTT as our trusted partner for reliable solutions that keep us ahead," added William.