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Case Studies
Greyland Trading Limited
Industry
Manufacturing
Service
System Integration, Data
Challenges
Greyland wanted to enhance their responsiveness to customers' requests and needed a single service provider to replace its disparate networks to accommodate their expansion and improve their bandwidth utilisation by ensuring optimal prioritisation of important operations
Solutions
WTT has provided consolidated Advanced Communications Solutions including telephone line service BUSINESSLINE – IDAP, DEDICATED INTERNET ACCESS (DIA) and Virtual Private Network (VPN), hardware migration and other value-added services to Greyland. Consolidation of the existing network and Internet access applications has enabled Greyland to reduce its operating CAPEX and employ more advanced communications technology and Internet applications
Thumbs Up for Enhanced Operational Efficiency

Communications has always been critically important for corporations seeking to strengthen their operations efficiency and efficacy. An efficient, scalable and reliable communications system offers the cornerstone of success for enterprises operating in a dynamic and competitive business environment.

Greyland Trading Ltd. ("Greyland"), is a Hong Kong-based trading company specialising in inflatable products. Greyland has selected WTT to provide Advanced Communications Solutions including telephone line service BUSINESSLINE – IDAP, DEDICATED INTERNET ACCESS (DIA) and Virtual Private Network (VPN), hardware migration and other value-added services.

International trading is a highly competitive, time-sensitive business. To stay ahead, Greyland executives need to simultaneously manage multiple locations in the US and China. Flexible and timely communication is crucial. Looking to enhance their responsiveness to customers' requests, Greyland sought a single service provider in Hong Kong to replace its disparate networks to accommodate their expansion and improve their bandwidth utilisation by ensuring optimal prioritisation of important operations. WTT is their ideal communications partner.

With WTT, Greyland has found it can consolidate its existing network and Internet access applications to enable the company to reduce its operating CAPEX and employ more advanced communications technology, network connectivity and Internet applications.

Efficient and secure communications is mission-critical for Greyland.

"Along with the reliable IDAP, DIA and VPN technical services, the other great thing WTT provides is the human infrastructure. The support we get from their sales team and their technical consultant team has been exemplary. We work with so many partners and vendors, what we value most are the partners who are flexible and quick to respond to our needs," Mr. Ng said. "We are very impressed with WTT's professional services and efficiency. It took less than 40 days for them to complete the whole project, from initial enquiry to project completion. The most astonishing thing is that none of us noticed changes during the migration period. There was no disruption to our business during the process. I don't have any reservations about the infrastructure and service quality that we will have with WTT. We know we can count on them," Mr. Ng concluded.

WTT's Advanced Communications Solutions enable Greyland to connect to their worldwide customers, suppliers and partners efficiently and securely. WTT's IP VPN provides the lynchpin for delivering a rich set of advanced communications applications at the scale needed by Greyland's dynamic global environments.

WTT established a Virtual Private Network (VPN) for Greyland running on Cisco 1811 routers and Juniper SSG5 X 2. The service helps link Greyland's Hong Kong office with their overseas stations including its US headquarters and partners in China. It also enhances data transmission efficiency as well as real-time application.

With WTT's VPN services, Greyland enjoys a single global provider with a reliable high-performance infrastructure poised to accommodate additional locations where Greyland plans to expand. The arrangement provides Greyland with faster connections, fewer interruptions as well as new options for controlling communications costs, such as running voice over VPN.

Due to Greyland's Internet communications needs, DEDICATED INTERNET ACCESS (DIA) service was also recommended. DIA provides reliable, dedicated leased circuitry with high-speed Internet connections for running various Internet applications such as email, e-commerce, web-browsing, web-hosting and file transfer.

Reliable Internet access and high-speed transmission are included among the benefits Greyland has gained from the implementation of WTT's DIA.

"The network is a vital part of our business and daily operation because we can't do anything without it. We have to have a high-performing and reliable network," Eric Ng, senior system operation manager of Greyland Trading Ltd. said. "Greyland is now employing an enhanced bandwidth network connectivity. WTT dramatically reduces the workload of our IT department. We can offload our network and server maintenance work to WTT and focus our resources on business development," Mr. Ng continued.

Apart from network connectivity and Internet applications, Greyland has also realised the benefits of WTT's BUSINESSLINE – IDAP service. IDAP directly connects with WTT's network via IDAP circuits. For a high volume traffic user like Greyland, IDAP greatly increases its telephone communication efficiency over traditional fixed-line service.

About Greyland Trading Ltd.

Greyland Trading Ltd. is a trading company mainly supplies inflatable products to large US chain stores such as Wal-Mart, Target and Toys"R"Us. In their Hong Kong office, there are approximately 70 employees with R&D, engineering, merchandising, accounting and shipping departments, among others. Greyland has nearly 30 manufacturing partners in China.